01 — Information we collect
When you create an account, we may collect your name, email address, phone number, service address, vehicle information, and any details you submit through support forms. When you use the mobile app or website, we may also collect device identifiers, IP address, browser details, and basic activity logs needed to keep the service secure and reliable.
02 — How we use your information
We use your information to create and maintain your account, schedule and complete bookings, send service confirmations and reminders, respond to support requests, detect fraud, improve the platform, and comply with legal obligations. If you opt in, we may also use your email or push token to send service updates and operational notifications.
03 — Payments and billing data
Payments are handled by Stripe. We do not store your full card number, CVC, or other sensitive card credentials on Prime Wash Club servers. We may store limited payment-related references such as transaction IDs, payment status, or billing history so we can support bookings, refunds, and account records.
04 — When we share your information
We share only the information necessary to deliver the service. This may include your first name, vehicle details, booking notes, and service address with the washer assigned to your booking. We may also share data with trusted providers that help us run the platform, such as hosting, payments, email delivery, analytics, and push-notification services. We do not sell your personal information.
05 — Data retention and security
We keep personal information only for as long as it is needed for active accounts, booking records, support history, dispute handling, and applicable legal or tax requirements. We use reasonable technical and organisational safeguards such as encrypted connections, access controls, hashed credentials, and audit logging, but no online system can be guaranteed to be completely secure.
06 — Your choices and rights
You can ask us to update inaccurate account details, provide a copy of the personal information we hold about you, or delete your account where deletion is legally permitted. You can also disable marketing messages and device notifications from your device or account settings. To make a privacy request, contact our support team and include enough information for us to verify the request safely.
07 — Policy updates and contact
We may update this Privacy Policy from time to time to reflect changes in our service, legal requirements, or operational practices. When material changes are made, we may notify users through the website, app, email, or another appropriate channel. The latest version will always be posted on this page.
If you have questions about how your information is handled or you want to make a privacy-related request, please contact our support team before using the service further.
Questions about privacy, account data, or deletion requests?
Reach out to our support team and we will help you verify, update, export, or remove your account information where applicable.